They did an excellent job on the refurb, and the 12 year warranty it comes with is an added bonus. I had an issue with a chair part I ordered and they immediately made it right. It took about 30 minutes to assemble. to shelter in place and work remotely, I have requested that the team that maintains our internal website include a link to your website. I had a small issue with my order and they fixed it with no questions asked. It currently only took 2 business weeks to get it from order to door. ); Steve and David are both great to work with. I found the chair I wanted, and I got a great price. Amazing service! I will be purchasing another for my wife. I bought a Steelcase Leap from them in mid-2015 and brought it back in for a refresh in late 2019; in the interim I had broken a couple mounting points on the armrests and stained the seat fabric. And, even though I know it's a refurbished product, it honestly looks brand new. All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. They told me the exact part I needed and helped me with the install after hours and in the weekend. I stumbled on Crandall reading a testimonial from a satisfied customer. My chair was received within a couple days (even with an ordering error on my part) and looks brand new. Great price for top quality office chairs. The parts were protected and were super easy to install. Something else useful would be a list of alternatives to the retainer installing tool. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. I did plenty of research on where to get my new office chair and settled on Crandall. Dealing with most companies and the entire experience is usually such a hassle.Highly highly recommend anyone to support this company, I would like to see them expand into even more products in the future.You also get a great chair for much less!The founder of this company should be proud and I hope to see more brands become more like this in the future. Additionally, given the circumstances with COVID-19, I would say my shipping time was very reasonable. PS: You will need a pipe wrench to get the old one off. You will not be disappointed!! Super fast shipping, great how-to video. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. I would do this again for sure and this place is going to be popular if the results for everyone are as good as mine.Shipping was rapid once they shipped it - 1 day (Michigan). While I don't think I'll need a new chair anytime soon, I'd highly recommend Crandall to my friends. Our office ordered several chairs from Crandall and they arrived in excellent condition and were easy to assemble. Arrived quickly, exactly as described. I received in 2 DAYS! Top notch all around, will definitely purchase again as my company grows. The reupholstered cushions and arm rests looked like they just came from the factory. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). Needed a new part and they shipped it next day no questions asked. Good sign! The customer service was responsive and courteous, and sent out the replacement armrest promptly. Shipping was fast, the chair came well packed and looked brand new. I can easily recommend them. I chose the custom Thistle color and the color is true to shown on the website (lighter blue with a hint of grey I'd say). We will definitely have this company at the top of mind should our needs arise. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. They helped me find the parts I needed to fix my expensive desk chair. I didn't actually order from them (we ended up not needing the part), but their customer service is top notch and if we do need parts we will be ordering from them. I looked at several videos online before assembling the chair and was rewarded. I was expecting much more wear on the non-refurbished parts so that's a nice surprise. I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. Crandall Office Furniture is the real deal. Especially when you realize that the chair has been rebuilt with many new parts. David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. I would not hesitate to recommend Crandall to anyone! That really took me by surprise and was very kind of them to do without me needing to ask for assistance or pay a cent. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. Correct parts for a old chair first time,you gotta love it! After some time, working with it, it finally came loose and could move up and down. Amazing experience and team! The product was delivered right on time. Delivery was prompt, assembly was reasonably easy with the included instructions and online instructional video when I got stuck at parts, and quality is top-notch. It arrived two weeks (to the day) after I ordered it. It was exactly what I ordered, and more importantly, exactly what I needed to be productive while working from home. . Got the Leap Chair V1. The reupholstering makes the chair look brand new. I did much research and decided to try a Steelcase Leap V1 chair. She directed me to the Leap 1 for my petite height and I got my chair weeks before the original ETA. I cannot recommend enough you buy whatever you need form Crandall Office Furniture. Very happy with my Steelcase V2! When was the last time a vendor did that? That said the packaging used protected the chair. If it sinks, you will need to adjust (loosen) the gas cylinder with the allen key. Plus I have been using Steelcase chair at work and love it. My experience with Crandall Office Furniture was wonderful - beginning to end! So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. Gas Cylinders Steelcase Amia Chair Replacement Gas Cylinder $ 54.99 $ 39.99. When the chair arrived, I was impressed with the careful packing. The chair arrived within a week or so via UPS. Ordered a remanufactured Leap V2 chair and it's been working out great. But they seemed to have the most comprehensive processor for remanufacturing chairs, along with excellent reviews. I have personally been using one of these chairs for over a week and it's very comfortable! ... Orangebox is a UK-based designer and manufacturer of furniture for the changing workplace with a focus on “Smartworking” solutions. The chairs arrived quickly, they were easy to put together (with paper instructions and a video! Everything works well. (See photos). About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. Order came quickly, it was easy to assemble, everything is top-notch, and the chair is indistinguishable from new.Totally satisfied, and I feel like I got a wonderful bargain. Legit Steelcase v2, 100%. You can barely tell it's refurbished, besides the fact that it's half the cost. So for less than the price of a brand new chair with the same features, we have 2. The site was easy to navigate, the price was great, compared with other vendors, and included everything I needed. The parts supplied and online video made assembly straightforward. I have been saying this for YEARS. Well packed and no damage. The gas cylinder on my 12 year old Think chair failed in April 2019. Christopher F. I contacted the company via email and very quickly received a response with instructions and a video explaining how to remove the seat and adjust the set screw. Well worth the money. Remanufactured chair looks and feels new!!! The box was damaged with a hole in the bottom. All is now well with the chair. I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. If I could do this over, I would in a heartbeat. Steve Lee The chair feels like new. I was sure this would be a major hassle and am so glad I went with them as opposed to getting something on Amazon, which no doubt would have been a return and a frustrating ordeal (you get what u pay for). It was very easy to assemble. I couldn't recommend this place more. I found them through their partnership with BTOD. Crandall was very responsive when issues arose -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. I waited some time - 4-5 months before doing a review. I got the link from the forum where they talked about chairs. I purchased a used Steelcase office chair from Crandall. Kim was also a great person to work with. It is a quality product that seems like it will last for years. We Ship Nationwide Daily. Their Steelcase chairs come with 12 year warranty, and from interacting with them I'm sure the warranty will be well honored. Also this company is hands down much better than the previous company from which I tried to order a chair. I'm very happy with the experience. I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. Delivered anywhere in UK … I have used them for years and have found consistently excellent product and excellence in customer service. Ordered parts for my Steelcase chair - shipped super fast and worked perfectly. She absolutely loves this chair!!! I highly recommend Crandall. Their cost-effective vinyl looks and feels like leather. I ordered a remanufactured office chair. They worked hard at getting me the perfect chair and I Love it! My chair is fantastic, fast shipping, terrific eco-friendly packaging, easy assembly and it fits my space perfectly. It was a terrible chair, I then tried the Aeron. $48.00 $39.99. P.S. This is a great source. I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. I wanted a nice chair that I could sit in comfortably all day, but not to pay upwards of $1000. However, I would have preferred leather as an option. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office Furniture. (verified owner) – November 16, 2020, Anonymous Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns! Ordering my refurbished Leap v2 chair was a breeze. I couldn't be happier with the experience I had with Crandall Office Furniture concerning both the product I received as well as the service. Identify Your Manufacturing Year(Click Here to Learn How), Manufactured Prior to 2/16/2000Pin-Style Side Activated Cylinder(currently unavailable), Manufactured between 2/16/2000 – 01-19-2009 =Top Activated Cylinder(you’re in the right place), Manufactured after 01-19-2009 – Present =Side Activated Cylinder(currently unavailable), If you are unsure or have questions, please either email us, or chat with us (bottom right of screen), Edward Y. My chair shipped to me with an incorrect lever installed at the base. before 2/16/2000 click here. the chair was recently refurbished so it doesn't show any sign or wear or tear and it works perfectly. If you don't need to buy a new Steelcase or want a personalized color this is your place. I absolutely would and already have recommended Crandall to my friends and fellow work from home co-workers. I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns.Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. I recommend Crandall for your office chair purchase to save a little money on a great chair. Crandall was very helpful in returning and exchanging a chair that didn't work for me. Overall Length / Maximum Extension: 13.5" Overall Length / Minimum Extension: 10" Amount of adjustment: 3.5" $69.95 ea Qty: For leap gas cylinders mfr. I don't regret my decision! Wow! I would happily do business with Crandall again. But that’s where Crandall Office Furniture came in. Instructions were easy to follow and no tools needed. Height control piston replacement part with instructions. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. The assembly went well until trying to attach the seat. Made in USA. I looked around for reasonably priced Aeron chairs. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. I purchased a Steelcase Leap V2, I'm still making minute adjustments to it, but I like the chair and was very pleased with Crandall's customer service. He gave me great advice in terms of the various options that would be important for me, and was also happy to explain those that I wouldn't need. If you want to deal with people who stand by their claims and customer service and quality, Crandall Office Furniture is the absolute BEST!! Steelcase V2 Chair arrived in perfect condition, looks new. Overall the chair is of high quality and everything works well. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. I'm really pleased with my purchase! Absolutely love the chair so I went ahead and ordered one for my home office as well. The chair I received was in mint condition. Will definitely buy from this company again. Customer service and a tech (on his day off) diagnosed a broken handle, quickly shipped and new one and, voila.... a like new chair! I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. I like to sometimes cross my legs when sitting, so the Herman Miller Aeron was not going to work for me.I am beyond satisfied with these chairs. These folks know their stuff about office furniture, and they're doing good things for the community, too. It arrived yesterday in excellent condition. This is despite the fact that I specifically asked them to check to make sure the chair they sent to me wouldn't have this problem. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture. These are replacement gas shocks for Steelcase Criterion, Drive, Leap office chairs and more. The box was nicely packed and well-protected. The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. However, their customer service hasn't been pleasant to deal with. Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. Quick view. She was very helpful, and I'm sure is an invaluable asset to the company. Amazing customer service. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. Using it for two weeks now and am very happy with my purchase. The pipe wrench is mandatory. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. Definitely worth my money! Ordering was simple and they were easily accessible to answer my questions prior to ordering. They were very helpful in understanding the details of the chair options and it arrived on time. They can now add me to their list. Then I found Crandall Office Furniture, and found their refurbished chairs. } Just a quick note regarding my order. (Just ask Reddit if you doubt me! Reddit doesn’t play. Crandall also sells any replacement parts you might need.I went with the rollerblade casters and these things are just amazing.Would recommend this company without any hestiation. It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. Super responsive; took care of my custom request, and when my order arrived it was extremely well-packaged and just as they promised it would be. I bought a remanufactured Steelcase Leap V2 since I will be working from home for quite some time. Feels the same as my leapv2 in the office. If you are looking for a decent chair because you recently started teleworking, this is the way to go! My son in law is ordering one for his work. Affordable remanufactured high-end chairs and good customer service, fast shipping. WELL DONE! Bought a refurbished Herman Miller Aeron from Crandall. Would not hesitate to order from them again if I needed more furniture! I spent $350 on a “ergonomic” office chair on Amazon, and within days I couldn’t sit on it as it was so uncomfortable. Boy was that the right decision. Fabric was new. Overall, Crandall made good on their promise to sell a quality product at a fair price and the level of care taken to properly pack and ship it without damage made a positive impression. The pads are cushioned and attractive. I had an awesome experience ordering a Steelcase Criterion chair from this company. They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. Yes I would buy these pads again/. Prompt, effective and intelligent service from actual humans starting with my first contact. Highly recommend buying from them. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last. It's all there. The chair I purchased is amazingly comfortable. I had my chairs in less than a week. Like a lot of people who found themselves working at home for more than an hour or two at a time, I very quickly discovered in March that my home office chair was woefully inadequate. Completely satisfied. It arrived in 2 weeks and setup took a mere 10 min. The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. I used the chat feature on your website and chatted with a real person! This is a great chair with an even better than new extra padded seat. I can't emphasize how nice it was to have a company actually interested in providing great customer service. Refurbished chairs for half the price!The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new.I unpacked it in my living room and carried the pieces downstairs to my basement office. Gas Cylinders Steelcase 465 Think Chair Replacement Gas Cylinder $ 59.99 $ 49.99. Absolutely love it. Quick view Compare . The chair was very easy to assemble thanks to the straight forward instructions included in the box, and the actual quality of the chair has been stellar. Chair arrived in 3 days. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. Highly recommend doing business with them! Package and description was great. I started working from home and using my dining chair was awful - I could not sit still for more than an hour because of the back and butt pain. Wasn't sure about a refurbished chair, but the chairs are fantastic! However, Crandall's overwhelming number of 5 star reviews plus their return policy gave me comfort to place the order. After briefly trying to make anything right, they accepted the return and all of my money was returned.It's hard to find a small business with policies this good, never mind such a good product. The results of their product has been nothing short of excellent. Would highly recommend. Steelcase Leap Chair 462 Replacement Gas Lift manufactured between 2/2000 to 1/8/09 . Ordered Herman-Miller's Aeron refactored chair. They were incredibly kind and understanding of my situation. After just a few hours in the new chair, my back and knees were far happier!Then I let my wife use the chair for a day. Add to cart. Click here if you need help identifying your chair or manufacturing date. ... OEM Quality Office Chair Replacement Parts that FIt the Steelcase 453 Criterion Chair. The cylinders arrived quickly and work perfectly. It is adjustable in so many ways it is impossible to be uncomfortable. I would not hesitate to recommend purchasing an office chair from this company! They have an excellent attention to detail and provide truly remarkable products. did some research and was wary about buying a chair from anyone other than original manufacturer, but the return policy with Crandall gave me assurance. I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly! Ordered a refurbished Steelcase chair, duplicating my office chair while working at home during the pandemic. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. Order was promptly and accurately fulfilled, and staff were very helpful. That is always a little bit of a sketchy thing. Makes a huge difference compared to my other office chair. The chair still shipped on time and was in pristine condition. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. So easy to replace the old ones! $50.00 ... Steelcase 462 Leap Chair V2 Cylinder Manufactured after 1/9/09. I am blown away, I swear this chair is brand new, seriously not a scratch to be found. I'm very happy. The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. You will not be sorry. It took all of 10 - 15 minutes for me to do. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. David is great customer service, top notch! They've been super easy to deal with as well! I am so happy with Crandall! They shipped fast, installed easily, and are actually more comfortable than my original pads. Please do not submit the same answer again. Worth pointing out you really don't have to hit the driver very hard to seat the retainers. Much quieter on a hard surface. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. It was in pretty much new condition aside from some scratches on the metal post by my feet (hardly noticeable anyway), as Crandalls fully cleans and reupholsters the chair. Great service! I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. Excellent chair at an affordable price! Because of the extra padding, this chair is more comfortable than the one at the office. I love the adjustability. Great price for their chairs, and amazing customer support. Maybe I'm too picky. Great products! Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. Bill. Wonderful customer service and wonderful product. Amazingly fast shipping and excellent customer service! I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. The unit was in great condition. The customer service was great, too. 10/10 customer service from the very Dave Crandall. I received it well packaged in a few days. The shipping was fast and the chair was well protected. Not to mention the whole saving the environment thing by recycling old chairs. Incredible work done by incredible people. Great company! Everything works perfectly on this chair. I will buy my next chair from them for sure. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. I would recommend Crandall Office Furniture to everyone. Item was as described and items fit perfectly onto my chair! I'd definitely recommend this company to anyone looking for a new desk chair. Not a big deal though. My chair has been great. Everything works perfectly and looks new! These guys are legit---the chair they sent out is solid, feels like new, and is far and away better than any of the garbage on Amazon.So far their support has been amazing, too. I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. Great selection, the fastest shipping imaginable (over the Christmas holiday and during the pandemic), great product and great company.
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