Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2550 reviews. - Tiffany. I did and then the person sent me an email with a link to cancel the order. hs one is just like their cheap one For further assistance, you can also reach us via live chat or text by visiting www.RoomsToGo.com. Pay & benefits My pay and benefits at Rooms To Go are minimal. However, these issues were never reported directly to customer service so that they could be addressed in a timely manner. We called Kirsten who told us to pay 500 dollars to get sofa back. 298 reviews of Rooms To Go "This is a great furniture store with a lot of choices and reasonable prices. I also called our sales person who sold us the furniture to see if he could do something. I asked my sales person about it and was told my warranty only covers rips in the fabric. At this point, I am extremely unhappy with customer service and the quality of the product I purchased. We called to speak with the manager and an office person said no refunds we did not ask we asked to get what we originally purchased / bait and switch as product does not match receipt. Guess what, they do not repair seat covers if the seem rips. We hope to hear from you soon. Cindy Crawford Home Palm Springs Gray Sofas, Lainey Fontes — Lehigh Acres, Florida, USA, Michelle D. Jones — Birmingham, Alabama, USA, terrible customer service, broken items and lies, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. - Tiffany. @Jill Palmer Search the world's information, including webpages, images, videos and more. It gives you an option to press 2 and they'll call you back but it doesn't work. Shop an outlet near you. The service with this store is horrible! thr couch cost over 5k its a huge sectional leather couch. Also, I wanted to confirm that Rooms to Go was going to waive the delivery fee due to the fact that the company representatives (e.g. I recently noticed a tear in a seam on our couch. You can find contact details for Rooms To Go above. I'm now on hold with with their customer service line for one hour and 49 minutes. One of the best Bed & Breakfast, Hospitality business at 601 Market Ct Suite A, Myrtle Beach SC, 29577. It is so flat now that I have regular chiropractor visits. Still waiting for call back. All rights reserved. Review #2388253 is a subjective opinion of poster. ", "You will regret like me. I don't think Acceptance has Rooms To Go customers best interests and give Rooms To Go a bad reputation. I am a disabled vet with degenerative disc disease, so I need a comfortable chair to sit in and haven't had one since Jan. 15th, and don't know when I will get one! For the quickest assistance, please chat or text with us at www.RoomsToGo.com! - Tiffany, Please visit us at www.RoomsToGo.com to chat with us, and we'd be happy to discuss this further. We got Covid over two weeks ago and didn't think it would be ok to let them in the house even though we were told we're no longer contagious. Read real customer ratings and reviews or write your own. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. She told me to go ahead into the store in Richmond because she over seen that store. Rooms To Go. This is awful to hear! We called the customer represent, If you wish that your prior post be removed, submit a notarized letter. Google has many special features to help you find exactly what you're looking for. Review #2392056 is a subjective opinion of poster. ", "DO NOT BUY THE WARRANTY IT IS A SCAM / FRAUD". It looks like the webpage you were looking for is being renovated. @Valerie A. Get Accredited Business Login Scam Tracker. 430 customer reviews of Rooms To Go. Buy Discount Dining Room Sets at a Rooms To Go Outlet store near you. Talked to store mgr yesterday, said she would look into it and call me back. Furniture Stores in Seffner, FL. Review #2390893 is a subjective opinion of poster. Original review: Feb. 2, 2021. - Tiffany. To learn more about the ways to appreciate the reviewer please visit We're sorry to learn that your table is damaged. 1. not what salesperson indictaed. We're sorry to hear about the issues with your sofa, and the extended coverage. She had in fact charge a piece from the original purchase and sent us a lower priced sofa . Rooms to Go - Newport News. I can't buy new couches because I'm still paying on these. We're sorry to learn that you're having difficulty reaching us on our live chat. Review #2388744 is a subjective opinion of poster. I put this on my credit card and have filed dispute with them on room to go. - Tiffany. Pam P, I get bed room order # 9878164 but I received a damaged bed I try to exchange but they told me they will send the other one end of march I told them to provide me with discount they only give me $100 but I need 70% off but they refuse I am so upset for the customer service. User's recommendation: don't buy from them....months to get product. Best place to shop online for quality home furniture for less. We're disappointed to hear that your order arrived damaged, and we'd love to help in any way we can! On the 19th, I checked the customer service hours online and it said they were open until 10pm eastern. I told her I was not going to pay a delivery fee she said let me work on that and talk to my manager and I can't promise you that I can get the furniture to you any sooner than next Saturday which is a week from today. Also, the back cousins are under filled. Keep up the great work! I then called for someone to resolve the issue. One chair was actually broke in half on the back of the chair. The men left two chairs but took the broken one. We apparently cannot return or exchange the sofa because there is no actual defect. Once it arrives I will update this post. RTG, this is not customer service.. Rooms To Go Furniture Store: Port Richey, FL. 18 mth old couches look 10 years old and I am the only one that sits on them. Be sure to check back frequently to maximize your savings and take advantage of all Rooms To Go special offers. Review #2389887 is a subjective opinion of poster. Worse piece of furniture I have purchased. Shop over 350 top rooms to go recliners and earn Cash Back all in one place. Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2546 reviews.. We've forwarded your information to the correct department and requested that you be contacted as soon as possible. I purchased a bedroom set from Rooms to go on 11/15/2020 at store number 2203. I need to have 2 pit marks repaired on recently delivered furniture. The link did not work! fwaited over 2 hours on phone with warranty company and over an hour with rooms to go for NOTHING. It was delivered today totally different not electric not an l but an oval. Whenever there is a big holiday sales event in your area, the Rooms To Go app will automatically update with the latest seasonal … Review #2378720 is a subjective opinion of poster. The delivery guy stated he placed a call into customer service, which they were going to call me in 30 minutes to set up the repair of the console. The cushions started going flat within a week. We sincerely apologize for any disappointment this causes, and we hope to better serve your needs in the future.". I feel I should get full refund. Very unsafe. We look forward to hearing from you! 4 Rooms To Go reviews in Plano. Only holidays off are Easter and thanksgiving and Christmas. Instead, they told me the next date for pickup would over... Cant get thru to customer service dont leave your number never call back and if you stay on line you will be disconnected. Why are calls going unanswered and people being on hold over an hour and still waiting. A free inside look at company reviews and salaries posted anonymously by employees. This feature is currently under development. Please visit us at www.RoomsToGo.com and chat with us or send a text. I then insisted and he put me on hold and I was then put in touch with Rachel Baker. I didn't have my table for Christmas . I am going to the store tomorrow and potentially going to be looking for a refund. The complaint has been investigated and resolved to the customer's satisfaction. Find a place to stay quickly and easily. Review authors value the most Location. Closeouts, clearance items, furniture near cost, at cost, or below cost. Overall, Rooms to Go brings a bittersweet review. So on the 20th, I tried at 7:30, but it said they were already closed. I immediately took photos and called customer service and emailed the photos to the person I was speaking with. Several hours later, after several calls trying to figure out what was really going on, I was told the driver shouldn't have said that, the delivery manager would call me in a little while, , and the customer service rep would call me on the 16th to schedule re-delivery if needed. I called the customer service line and spoke to A. Castillo and offered to send pics, which I did. Also set Sale Alerts and shop Exclusive Offers only on ShopStyle. Now I may not even have it for Super Bowl. Plus, in the past, I had made payments on a purchase for 90 days with Rooms To Go with no problem. Please chat or text with us at www.RoomsToGo.com so we can look into this further. Rooms To Go I bought a couch from rooms to go less than 2 years ago and bought a warranty. I don't believe anybody knocked at my door I would've known. Please chat or text with us by visiting www.RoomsToGo.com! The recliner, I have only sat on it about 6 times, is already pulling from the seams and the leather looks like it has aged several years rather than 1 1/2 months. I waited a month which was no problem I took a week off had my furniture removed, had my carpets cleaned set up the lamps and rearrange the living room all prepared for my delivery. This is not the first time this happened. On 12/26 furniture was delivered and delivery men would not move furniture. All I need is an even exchange. Work-life balance at Rooms To Go is non existent. I paid a lot of money and I don't think they give a crap. Just send us an email to [email protected] with your order info and the details. its really nice.... so we bought the Extended Warranty which we were told would cover everything (except if our dogs bit and ripped the couch). User's recommendation: do not buy from rooms to go and if you do.... expect two years of happiness and forget the extended warranty. She said I'll do my best to get back with you as soon as possible. What is your customer experience with Rooms To Go? 1/27/2021 I called the 1800 customer service (third time I called because of hold times averaged 1hr 33 minutes and took several days to get through) to complain about the wear on leather recliner (order # 15334679i) I received the in December 2020. The place should be called "rooms NOT to go". Customer Service employee, Customer Service Manager, Delivery Department, etc.) He said no problem. Download the Rooms To Go app and get Rooms To Go coupons for all holidays deals! We purchased the extended warranty protection at the time of purchase. I purchased a sectional couch and chair about one year ago. For $250 I don't think that's unreasonable. I would never recommend this place to my worst enemy. We called the customer representative and asked for it to be repaired but they said they wouldn't... repair or change the couch or money back. We're sorry that you have not received the service you deserve, and we'd be happy to see if we can better accommodate you. It would be nice if you could ever speak to someone. Furniture delivery. It was delivered finally on February 23, 2021. In January 27, 2020 I purchased two bar stools on the internet. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Please send us an email to [email protected] with your order info and we'd be more than happy to look into this for you! If has been a constant problem. So now, I have lost half a day's pay (a little less than $200), they want me to lose that pay again - which I can't do anyway, and I don't have a recliner to sit in because I had my old one removed just before my original delivery date. About an hour later, I got a call from customer service wanting to schedule the delivery. He then called me and told me that he would not be able to offer any assistance. At Rooms To Go Outlet, you’ll find fantastic deals on discount queen bedroom sets that range in style from the classical and elegant to the hip and modern. I ordered a couch a chair and ottoman and a couple of pillows I also bought a few lamps that I took out of the store that day. We look forward to hearing from you. Furniture shopping will never be the same! Like me very many more are regranting. Contacted support as instructed. Awberry's Tea Rooms. now i have developed back pain. Last fall we left our number several times for a call back snd never received a called. If that is truly the case (which I don't believe), then they should never have confirmed the delivery 2 days before, and it shouldn't have been on the driver's manifest. Please chat or text with us at www.RoomsToGo.com and we'd be happy to help in anyway we can! We understand that in your email you stated this began to occur shortly after receiving the furniture. Felt I lost trust in Room To Go. I told her at that point I would be going into the store and show the pics to the store manager and ask for assistance. Start pay is $11 and sales make more than us even if they don’t sell anything. Rooms To Go Reviews and Complaints @ Pissed Consumer Page 2
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